Frequently Asked Questions (FAQ)

Inside MusicalStore2005 it is also possible to find new products 'coming' or other products in new supply. These indications, with the expected arrival dates, are present in the respective product sheets as you can see from the images below:

As we wrote, it is possible to proceed with the order (which is valid as a reservation) of these products to ensure the priority of purchase when they arrive in the warehouse.

The pre-order is not binding and you can cancel the purchase at any time.

Furthermore, it is important to know that the expected dates of arrival (where present) may undergo variations (both with regard to advances and delays) which may depend on the manufacturer, supplier or shipment.

MusicalStore2005 will be responsible for notifying changes to the estimated arrival dates as soon as possible.

Reservations can be made either with cards or by bank transfer.

If you make the reservation using the accepted cards, as soon as the product is available in stock, the system will proceed with the fulfillment of the order based on the reservation date.

If you make a reservation by bank transfer, the system will send an email requesting payment only when the reserved product is in the warehouse and ready for shipment. So you won't pay anything first. However, the wire transfer process can be a bit slower due to bank transfer times.

We reiterate again that the pre-order is not binding and you can cancel the purchase at any time.

Here are the steps to be able to place the order:

1. Log in if you have already registered or click REGISTER
2. In the Search Bar, enter the model of the product you are interested in and access the technical data sheet
3. Indicate the desired quantity and click on ADD TO CART
4. Once you are in the cart, proceed by clicking on GO TO CHECKOUT
5. Fill in all mandatory fields for billing and shipping information
6. Select the shipping and payment method
7. In the comments you can enter additional information regarding the shipment

Finally, click on PLACE ORDER, accepting the terms and conditions of purchase, return policy and the privacy policy, then your order number will appear and you will receive all information on the purchase by email.

The order will be conformed and accepted upon receipt of the shipping notification.

For orders with large quantities it is possible to request an ad hoc quote by sending a request and specifying the product model of your interest.

EDIT PRODUCT LIST

It is possible to make a change to the product list only if the order has not yet been shipped.

CHANGE SHIPPING DATA

Changing the shipping address is only possible if the payment method used is bank transfer and the order has not yet been shipped.

If your order has not yet been shipped and you have used a payment method other than bank transfer, in order to proceed with the complete change of the shipping address, you will need to make an order cancellation request with relative full refund.

You can then place a new order by indicating the correct address directly at the time of purchase.

Go to the section: Shipping & Deliveries

MODIFICATION OF BILLING DATA

The change in billing information is only possible if the order has not yet been shipped.

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier, due to management difficulties, it is not possible to cancel the shipment.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.

Yes, it is possible. During the purchase process you can enter a new shipping address different from the billing address. Uncheck the Ship to the same address box (as seen in the image below) and fill in the form with the new data:

You may also find the FAQ: Can I change my shipping information?

We know that those who buy online may have preferred couriers based on their previous experiences. MusicalStore2005.com collaborates with various couriers and automatically entrusts its shipments based on internal organizational parameters.

Generally, based on a solid collaboration over the years, most of the shipments are entrusted to the GLS courier. However, among the other couriers we work with we list TNT, DHL, Nexive and BRT.

Within each product sheet, information on shipping costs is indicated. The costs may vary according to the type of product, the price and the promotions in place. Generally the shipping costs are as follows:

• Standard shipping Italy € 7.90
• FREE standard shipping on orders over € 199
• Express shipping Italy € 10.90

Vip Products are low-priced items sold and / or shipped by MusicalStore2005 that can be purchased within an order whose total amount exceeds EUR 29 (shipping costs excluded). This way you will save on shipping costs.

Below you will find a summary of the costs and delivery times:

We are aware that this could often be the result of a distraction, theft, misrepresentation, fraud or online scam.

Therefore we take every report very seriously and are committed right away to guarantee the best security, transparency to our customers, employees, partners and suppliers.

If through the courier tracking your shipment is delivered but without you actually receiving it, we invite you to carry out the following checks before opening any case:

• if you live in a condominium with a concierge service, check if the package is at the concierge.
• if other people live in the same address as you, check if the package was delivered to them.
• if you have neighbors, make sure it hasn't been handed over to them.

Sometimes it may happen that some of your acquaintances collect the shipment for you and it is advisable that you do careful checks before a theft / denial procedure is opened.

In the event that you are sure that no acquaintance has collected the shipment for you, you can proceed with the opening of the signature disclaimer by informing MusicalStore2005 of the incident through this form.

MusicalStore2005 will proceed to set up an internal investigation by collecting all the relevant information and will inform the destination branch of the incident. For the purpose of a more detailed investigation, the courier could also set up an internal investigation and send the Driver again to the place of delivery for further checks.

Within 7 working days MusicalStore2005 will send a result of the practice or request further additional information useful for the investigation.

If accepted, MusicalStore2005 will process a full refund of your order.

In case of refused practice, (in the sense that the information collected was not useful to establish any responsibilities) MusicalStore2005 will forward a formal complaint to the competent authorities including all the documentation collected and will make itself available to the authorities for any clarification or doubt so that investigations can lead to a possible responsible as soon as possible.

Any reimbursement will remain suspended until the disputed facts and any person responsible for the offense have been verified by the judiciary.

Shipping costs are always free if in your order, beyond the final value, there is at least one product eligible for free shipping.

Example:

Product 1 (eligible for free shipping)
Product 2 (not eligible for free shipping)

In this case the shipping costs will be free.

Read the FAQ: What are the delivery times and shipping costs?

If your order is shipped, usually the tracking code is generated by the relevant courier, and inserted in your order in the next 24 hours from the shipment notification. If you are unable to view the communication, we recommend that you check the spam folder of your e-mail.

Furthermore, you can always access your personal area on MusicalStore2005 where the shipping and delivery information associated with your order is always contained.

• To check the status of the shipment, from the menu on the left of your personal area click on My orders:

• If the order has been shipped, a progress bar will appear that will concern your shipment, as you can see in the image below:

If you still do not receive news about the shipment, read the FAQ:

How can I check if the order has been shipped?

How many delivery attempts does my shipment include?

Quanti tentativi di consegna include la mia spedizione?

The shipment includes 2 delivery attempts. Through the tracking on the courier's website you have the possibility to schedule the delivery at particular times of the day.

In the event that both attempts are unsuccessful due to your inability to be found at the completed address, the shipment will remain in storage at the competent courier branch for 3 days. In these 3 days you will have to arrange for the recovery of the goods independently.

If you are unable to recover the goods within 3 days, the shipment will be returned to the sender with a charge for the management costs incurred, costs that can range from a minimum of 20 euros to a maximum of 100 euros depending on the type of product purchased. 

For help or information

If your order falls into this category, we invite you to send a request by filling out the following form.

Read also the FAQ:

When will I receive the tracking of my order?

How can I check if the order has been shipped?

All the material you buy from MusicalStore2005 travels insured against theft or damage. In the event of a claim, in order to activate the insurance procedure and obtain compensation, we invite you to carefully check the conditions of the material when receiving the order.

Any damage to the packaging must be immediately reported to the courier making the delivery, adding the words 'withdrawal with reserve because the package is damaged' on the appropriate accompanying document.

If the damage is noticed at a later time, it will be possible to send the dispute no later than 7 days from the date of delivery, by sending the photos relating to the damage and the purchase order number to the customer service by filling in the Request for Made.

MusicalStore2005 will open an internal investigation in collaboration with the courier and the driver who delivered the product in order to identify the problem you declared.

For all information relating to the return request, go to the section relating to the Returns & Exchanges section

It may happen that the courier does not find anyone to deliver the shipment. In this case

you will receive by email automatic notifications containing a URL that will give you the possibility to schedule a new delivery according to your needs.

ATTENTION: it is not possible to change the shipping data. If the address is incorrect, you can collect the package in storage. If within 3 days of sending the email, we do not receive a reply, the courier will return the product to our office and the refund will be made by subtracting the costs of return and storage.

For more information on delivery attempts regarding shipments, read the FAQ: How many delivery attempts does my shipment include

We understand that sometimes it is not always easy to choose products online. During the purchases it may happen to notice errors in the choice of the product. Any errors and indecisions can be easily resolved before shipment, but if the order has already been delivered to the courier we are unable to block it.

But do not despair, if you have realized that the order placed is not what you wanted, you can always exercise the right of withdrawal.

In this case, read the section with the FAQ dedicated to Returns & Exchanges.

The deliveries and the times in which these take place always generate a bit of apprehension on the part of those who buy online. Furthermore, it may happen that you want to receive the purchased product with some urgency. During the purchase with MusicalStore2005, in the section dedicated to the finalization of the order, you can choose the type of delivery you prefer. At the same time you can see the estimated delivery times as shown in the image below:

Usually deliveries take place within 2/3 days from receipt of the shipping notification even if times may vary depending on the geographical area of ​​the destination.

For more information on delivery times, please visit the following FAQ section What are the delivery times and shipping costs?

If your order is already shipped you will find the tracking and the name of the courier used for your shipment in your account following the path:

• My orders
• View order
• Track your order

For more information on the delivery date, check the order confirmation email we sent you immediately after purchase (and to be on the safe side also check the spam mail section).

You can change the shipping information only if your order has not yet been shipped and if the payment method used is not PayPal.

If you have used PayPal as a payment method and wish to change the shipping address, you will need to fill in the form requesting the cancellation and the relative refund before your order is shipped and then you will have to proceed with the insertion of a new order indicating the desired address.

Read also the FAQ:

Can I cancel an order that has already been shipped?

Can I change my personal data?

Can I change my billing information?

See the section dedicated to Returns & Exchanges

Through the management processes of our warehouse we do everything possible to respect the expected delivery times. However, even if rarely, it can happen that the delivery dates are not respected and this can depend on unexpected factors and sometimes not in the full control of MusicalStore2005.

Delays can be due to various causes, we list some of them below:

Examples of delays:

• transport delays (both when the product arrives at our warehouses and at the customer's final delivery site). Delays may be due to unforeseen conditions concerning communication routes, weather conditions, geographical areas to be reached, etc.
• delays due to procurement by suppliers or shipments from the parent company, often without prior notice from them.
• while taking charge in the warehouse, you notice: damaged product packaging and / or broken product; inconsistencies on stock availability; product not compliant with shipment. These eventualities, in the absence of another identical product, lead to a replenishment from the supplier (and this could lengthen waiting times).

In addition, with regard to pre-order products as novelties or as a new supply already confirmed by the system, there may be postponements in the arrival date due to production, transport or customs.

In any case, you will receive advance communications that will give you the opportunity to wait for your arrival or request any refund.

If you have not received the order on the expected delivery date, we will carry out checks and updates on the status of your order. Send a request at this link.

You can monitor the progress of your order and its shipment within your area on MusicalStore2005.

• From the menu on the left of your personal area click on My ordersI miei ordini

• You will access the details of your order. If the payment is received, as in the image below, then your order is being processed and the shipment will take place within the expected delivery times *:

* The expected delivery times are calculated based on the type of shipment chosen (standard or express) during the purchase phase and associated with your order.

As soon as your order goes to the 'Shipped' status, you will receive an initial shipping email. Then in the next 24 hours you will be notified of all the additional information of the shipment where you can check the tracking and the progress of the delivery.

You can read the FAQ:

Quando riceverò il tracking del mio ordine?

Quanti tentativi di consegna include la mia spedizione

We know that it is not always easy to buy online, and it may happen that the purchased product is not in line with what was expected. In this case, you can avail yourself of the right of withdrawal.

As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods for all suitable products *.

Fill out the relevant form within 14 days of receipt of the product to start the return procedure.

EXCLUSION

* The right of withdrawal is excluded for the following products:

• Products made to measure or modified by the customer's will.
• Software
• Audio-visual products
• Sound cards, where LE license key software is included in the package

* The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties

As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods.

The return request can be reached in your personal customer area:

• Log in to MusicalStore2005.com
• Return Request

Then continue with the guided procedure to complete the return procedure.

You will then receive instructions to organize the return of the product and once it arrives at our logistics center we will inspect it and proceed with the replacement or refund as soon as possible.

After entering a return practice (see here how to enter a return practice) and having received the approval from MusicalStore2005 you have 14 days from the approval of the return practice to organize the return of the goods. Subsequently the system will proceed to the closure of the return procedure automatically, any deliveries after the 14th day at our logistics center will not be accepted.

The right of withdrawal is excluded and does not apply to Contracts concluded with Professional Customers and Business Customers.

is meant by

professional: the natural or legal person who acts in the exercise of his / her business, commercial, craft or professional activity, or an intermediary.

Simplifying, all the above professionals are excluded from the right of withdrawal.

1. All purchases whose delivery is completed within a store.
2. All audiovisual products or computer software, sound cards, midi controllers where software with LE license key is included in the package, which have been opened or activated by the consumer.

It excludes the costs of delivery to the recipient which constitute a service which the latter has used.

Consumer or user: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

Simplifying, all the consumer users referred to above remain included in the right of withdrawal.

Address to use for a return

📍 MusicalStore2005.com 

Returns Office
Z.I Via del Mandorlo 24 70022 - Altamura - BA - ITALY

The refund is processed automatically by the system with the same payment method used during the purchase and will be visible on your bank account or credit card statement within the next 7 working days.

For more information on the status of your credit, we recommend that you contact the customer service of your bank or the manager of your credit card.

N.B.

If you used Oney or ScalaPay as a payment method, the refund will be equal to the installments already paid and the blocking of future debits.

For more information on the accreditation status, it is advisable to contact Oney or Scalapay customer service.

As you well know, the Right of Withdrawal is exercised within 14 days of receipt of the goods.

MusicalStore2005 extends the standard Right of Withdrawal, that is, the return within 14 days of the product without giving any reason, up to 30 days with the replacement of another product of your choice or with a MusicalStore2005 voucher (non-refundable).

The extension is valid on all items sold and shipped by MusicalStore2005.com.

How does it work?

If you have noticed after 14 days of receipt that the purchased product does not meet your needs, MusicalStore2005 offers for all eligible products

* the possibility of replacing it with another product in the catalog or a MusicalStore2005 purchase voucher (non-refundable).

Fill out the relevant form within 30 days of receipt of the product and you will be contacted directly by one of our operators to arrange the replacement.

EXCLUSION

* The right of withdrawal is excluded for the following products;

• Products made to measure or modified by the customer's will.
• Software
• Audio visual products
• Sound cards, where LE license key software is included in the package

* Purchases made by resellers or by subjects who in any capacity purchase for resale to third parties are excluded from the right of withdrawal

TRANSPARENCY

In compliance with the principles of transparency MusicalStore2005.com undertakes to guarantee the best service offered, for more information consult the relative form.

There are cases where a partial refund may be received. We have collected the main reasons in the following list:

• the returned product is different from the one shipped
• the returned product has obvious signs of wear or use
• the returned product has packaging, damaged or missing original packaging
• the product was returned without the original accessories included (manuals, internal packaging, power supplies and cables, etc.).
• the returned product has a different serial number from the one shipped
• the reason for the damaged / non-functioning return was not found in the laboratory
• I did not provide any reasons at the time of the return request
• Unreported or omitted defects were found in the return practice

If you think that your case is not among these reasons, you can write to us using the form below:

In this short guide we illustrate the main tips and attention to be paid before sending a return to our logistics center.

1. Make sure you include the original accessories, manuals and packaging.

Example: (power cable, installation CD, user manuals, etc.) otherwise it will not be possible to replace or repair.

2. Make sure you pack the product with care and common sense so that it arrives at our fulfillment center undamaged.

Example: use the same package that was sent to you or add another one to make shipping safer.

3. Make sure you include a copy of the return label inside the package in order to facilitate the return process.

The return will not be accepted if the product does not have the original content and has visibly damaged or missing packaging.

MusicalStore2005 remains not responsible under any circumstances for goods returned broken by the courier. This eventuality will be communicated to the customer immediately. This eventuality will result in a re-sending to the sender with the burden of all costs incurred.

Further information can be found on the Terms and Conditions of Sale page regarding article 8 Warranty on products sold on MusicalStore2005.com

In the event of a return, the refund will be made using the card or payment method used during the purchase. By law, this must be done within 30 days of returning the products. On average MusicalStore2005 makes the refund within 7 working days.

Even if rarely, it can happen that a product arrives defective or damaged and the causes can be various and due to the shipment itself or to a problem originally of the parent company. If you have received a defective and / or damaged product, first fill out the return form within 14 days of receipt of the product, specifying in detail, in a clear and orderly manner, the problem encountered and attaching photos.

• Log in to MusicalStore2005.com
• Return Request

Then continue with the guided procedure to complete the return procedure.

Note:

In some special cases we may ask you for additional information such as;

1. Label image placed on the outside
2. Complete image of the external packaging
3. Video proof of the defect found and how to replicate it in the laboratory

You will then receive instructions to organize the return of the product and, once it arrives at our logistics center, we will inspect it and proceed with the replacement or refund as soon as possible.

Yes, the invoice is a valid document for the product warranty.

The accepted payment methods are:

PayPal
VISA Credit Card
MasterCard Credit Card
Maestro Credit Card
Amex Credit Card
Amazon Pay
Scalapay
3x 4x Oney

For explanations and information that cannot be found from the site or from our FAQs, you can send a request, our assistance will answer you as soon as possible.

If it is a product in your possession purchased from MusicalStore2005 and still covered by warranty, you can avail of the warranty by contacting or going to the nearest service center.

The details of the nearest assistance center are available by clicking on the item - Assistance - present in each product sheet, if it is not present you can always consult the manufacturer's website or carry out a simple search on Google.

  Example:

       Roland Product Service Center

We provide assistance on all products sold and shipped by MusicalStore2005 by contacting Customer Service. By submitting a request, our assistance will answer you as soon as possible.

We understand the concerns that may arise when unexpected price changes occur. Below we clarify by describing some of the reasons that usually affect this phase.

The price / offer displayed on MusicalStore2005 may undergo automatic changes "without notice" (even after a few hours).

the validity of any offer is confirmed only if present on the cart page or on the checkout page at the time of order confirmation.

The price / offer of a product may be different in the various parts of the site due to a pricing update not yet completed.

The fluctuation of prices is managed automatically and they can vary several times during the day. Offers valid for a fixed period of time (with the exception of special campaigns and promotions) may also change without notice.

MusicalStore2005 carries out checks on the adequacy of the price (sometimes system errors may occur) before the final go-ahead.

On MusicalStore2005 you will always find a fair price - the best price - but we can't afford the lowest price in the world, so we don't offer prices other than those shown.

MusicalStore2005 offers all consumer customers the same conditions of purchase, extension of the right of withdrawal, telephone assistance, assistance via e-mail, fast shipments and dedicated technical advice in the professional field.

All products come from official distributors and are covered by a 24-month legal and compliance guarantee.

We are aware that nowadays on the net you can always find the lowest price, and often these prices refer to b-stock or exposed products, not new and sealed.

Customers who buy on MusicalStore2005 or who return do so because they are satisfied with the goods and service received - a pride for us - 🤩 those rare times that something goes wrong we are always ready to understand our customers' needs and make sure they are met .

However, it is always a good idea to send a request to our sales department specifying the product model of your interest, url and any other useful information to offer you a fair price.

The B2B service is an area dedicated to sellers (who do not operate online) of musical, electronic and IT items. To find out more, consult this section.

Having a catalog with constantly updated images and features is a priority for MusicalStore2005. Sometimes the manufacturer makes small changes from an aesthetic point of view without notice.

And this is why we inform our customers that the images and features on MusicalStore2005 are to be considered indicative as there may be small variations, determined by variations in the supplier's production line.

In this case, if you believe that the product is completely different or would like to report an error, Send a request, the catalog department will check the information in the product sheet and update it.

If the product received is not to your liking, you can exercise the right of withdrawal within 14 days of receipt by filling out a Return Request.

See the Returns & Exchanges section

Within each product sheet (on the right side) there is the REAL STOCK available at our warehouse, delivery times or, in the case of a finished product, any supply dates.

Here are some examples:

Indicates immediate availability in stock and relative expected delivery date.

Indicates the quantities of the product available in stock.

Indicates the estimated delivery date.

Indicates the date when the product should be available for sale.

Indicates a product that is expected to arrive but for which there are no certain dates.

Indicates a product that cannot be ordered (often indicates products that are no longer in production).

If the product you are looking for is not in the catalog Send a request indicating the product model, the manufacturer url or any other information that may be useful to identify it, you will receive updates on any availability or possibility of purchase.

The products indicated as B-Stock are new items and may have been used for some internal demos or returned by other customers.

All B-Stock products are checked both on arrival and departure and enjoy a 2-year warranty and the right of withdrawal.

In some cases they may show slight signs of use, but in the case of particular aesthetic defects, the specification found is highlighted in the product sheet.

For any doubt or clarification you can send a request before purchasing and the assistance will reply as soon as possible.

B-Stock product example:

Bundles are combinations of multiple products that can be purchased in a single click with an advantageous price.

Example:

Yes, all the products for sale on the MusicalStore2005 website are new and sealed.

In some cases they may have been opened in the laboratory for inspection and control of their integrity or as happens for all stringed instruments, such as guitars and basses, both on arrival and before shipment to the customer are inspected and tested.

Ensuring that any manufacturing defect or product integrity is ascertained before the instrument reaches the customer.

Products that are the result of a return or have been used for some demos are marked B-Stock.

What are B-Stock products?